European Consumer Centre

We offer legal information and advice regarding buying from another country in the European Union, Norway, Iceland and United Kingdom during the Transition Period . We act as mediators when you can not resolve for yourself a dispute with a seller from another country of the European Union.

Know us

Securely make your purchases online

The European Commission offers you the ODR platform to try to reach an out-of-court settlement in case you have a dispute related to online purchases between consumers and sellers in the EU, Norway, Iceland, Liechtenstein and the United Kingdom during the Transition Period.

More information

Road transport

If your journey has been cancelled or delayed, you can claim your rights. And in case of accident, the european legislation also protects you.

More information

Travel by plane knowing your rights

Has your flight been canceled or delayed? Let us help you to claim the assistance, compensation or refund of your ticket to which you are entitled.

More information