ES

European Consumer Centre

We offer legal information and advice regarding buying from another country in the European Union. We act as mediators when you can not resolve for yourself a dispute with a seller from another country of the European Union.

Know us

Securely make your purchases online

The European Commission offers you the ODR platform to try to reach an out-of-court settlement in case you have a dispute related to online purchases between consumers and sellers in the EU, Norway, Iceland or Lichtenstein.

More information

Road transport

If your journey has been cancelled or delayed, you can claim your rights. And in case of accident, the european legislation also protects you.

More information

Travel by plane knowing your rights

Has your flight been canceled or delayed? Let us help you to claim the assistance, compensation or refund of your ticket to which you are entitled.

More information
Noticias
ONLINE DISPUTE RESOLUTION

ONLINE DISPUTE RESOLUTION

Through the Online Dispute Resolution (ODR) Platform, we help you resolve disputes you may have related to online purchases between consumers and sellers in the EU, Norway, Iceland or Lichtenstein.

Access to
Survey

Survey

The quality of our service is one of ours priorities. Therefore, your opinion is the key. Thank you very much for filling out this satisfaction survey and helping us to improve our service. It will only take you a few seconds.

Access to
TRAVEL APP ECC-NET

TRAVEL APP ECC-NET

The Travel App ECC-Net application provides legal information and linguistic support during your vacations in the EU, Norway and Iceland.

More information