Accessibility statement

The Ministry of Consumption is committed to making its website accessible in accordance with  Real Decreto 1112/2018 Will open in a new window., dated September 7, on the accessibility of websites and mobile applications in the public sector.

This accessibility statement applies to the website

Compliance status

b) This website is partially in accordance with Real Decreto 1112/2018 Will open in a new window. due to the lack of conformity of the aspects indicated below.

Content not accessible

The content listed below is non- accessible for the following reasons:

  • Non-compliance with Real Decreto 1112/2018 Will open in a new window.:

    There may be occasional editing errors on a web page.

  • Disproportionate burden: Not applicable.
  • The content is not within the scope of the applicable legislation: There may be files in PDF or other formats published before September 20, 2018 that do not fully meet all accessibility requirements, although it has been ensured that most of them do comply.

Preparation of this accessibility statement

This declaration was prepared on May 8, 2020.

The method used to prepare the declaration has been a self-evaluation carried out by the organism itself.

The statement was last reviewed on May 8, 2020.

Observations and contact information

You can make communications about accessibility requirements (article 10.2.a) Real Decreto 1112/2018 Will open in a new window. such as:

  • Report on any possible default by this website,
  • Transmit other difficulties to access the content,
  • Make any other query or suggestion for improvement regarding the accessibility of the website,

Through the email

Communications will be received and processed by the Undersecretariat of the Department.

Application procedure

The complaints procedure laid down in article 13 of Real Decreto 1112/2018 Will open in a new window. will enter into force on 20 September, 2020.

Optional content

This website applies the requirements of UNE-EN 301549:2019 File pdf. Will open in a new window. considering the exceptions of Real Decreto 1112/2018 Will open in a new window..

The Portal of the European Consumer Center in Spain,, has been created using HTML5 for content marking and CSS 3 style sheets for visual design, avoiding as much as possible use proprietary technologies that condition the use of certain devices or browsers. These standards guarantee access to information through any navigation device that supports the W3C recommendations: HTML5, CSS 3.0, level AA.

The styles used have been built following the recommendations of the W3C consortium, for version 3 of cascading style sheets and have been validated using the CSS code validation tool. It will open in a new window that the consortium provides, without detecting errors.

On the other hand, the HTML from which the different CSS are used has been validated, to verify that the analysis tree used is correct. The analysis has been carried out using the validation tool of the HTML code provided by the consortium, being the result of this positive analysis.

In case the user accesses the portal through a browser that does not support style sheets, the structural markup allows the correct display of all content. If the “no style” option is selected, the pages will be displayed without any visual format. The website is designed for responsive viewing, so it is displayed optimally on tablet and mobile devices.

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