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Last Spanish Newsletter

Newsletter Nº 15. June 2020

Transporte Aéreo y Viajes Combinados

The European Consumer Centre in Spain publishes the Newsletter No. 15, which contains some of the most prominent news on consumer rights in the European Union.

It is remarkable the work that has been carried out by the Network of European Consumer Centers during the state of alarm on the occasion of Covid-19. In this sense, the Network has analyzed the number of claims received during the first months, as well as some of the measures taken by Spanish Government in in order to protect the righst of consumers. Among others, it is worth noting the boost given to the out-of-court mechanisms for alternative dispute resolution in air transport as well as the extension of the telephone service of the Spanish Centre, which, from now on, will be available from Monday to Friday from 9: 00 to 14:00 hours via telephone: 91 822 45 55.

Likewise, the Ministry of Consumption will request the cessation action against different airlines that do not have informed consumers of their right to reimbursement in the event of cancellation, denied boarding or long delay.

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