Centro Europeo del Consumidor en España

What happens to your claim once it has been submitted?

You will receive an acknowledgement of receipt together with the file number (ECCES-XXX) which will be used to follow up the claim. Our advisors will then do their best to respond to you within 10 working days and keep you informed throughout the process. You can see what happens after you send us your claim, in this video:

Before processing your claim, we need you to answer this short questionnaire

If you have problems accessing the form, you can use the form at  this link (requires registration - Tutorial "How to authenticate in EU Login ", pages 5, 26 and 27).