Connect to the European network with all your rights.
No matter where you are in the EU, you must have access to quality and affordable telecommunications services, including a telephone connection and functional Internet access in a fixed location. With exceptions, there must be at least one telecommunications provider that can offer you this service. This is what is called the "universal service principle".Thenational regulator of each country will be in charge of facilitating the contact of the universal service provider in your country.
Your telecommunications provider must:
After signing a contract with a telecommunications service provider, you have the right to:
You should always be able to call 112, the European emergency number, free of charge from any phone. This includes calls from mobile phones and public pay phones.
You have the right to distribute and access the online services and content that you want. Your Internet access provider cannot block, slow down or deny content, applications or online services, except in three specific cases:
This is what is known as net neutrality.
Your internet access provider should inform you about:
In addition, the ISP must:
If you are a user with disabilities, you have the right to enjoy the same variety of services than most consumers.
You can also have right to have your provider provide you with special accessibility devices: For example, magnification software or a screen reader if your disability is visual.
European law
State law. Royal Decrees