Alternative dispute resolution (ADR)
High quality, independent, impartial, transparent, effective, quick and fair consumer alternative dispute resolution mechanisms.
If you have a dispute and you want to avoid going to court, alternative dispute resolution can be a good option. It's faster, simpler and cheaper and it encompasses all the different ways of resolving a claim: mediation, conciliation and arbitration.
- Platform for the resolution of disputes for online purchases (ODR)
- Accredited bodies to resolve consumer disputes at domestic and EU level
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Arbitration System for Consumer Affairs
