European Consumer Centre
Do you live in Spain and you want to submit a claim related to a commercial enterprise in another EU Member State, Iceland or Norway? We can help you.
The European Consumer Centre in Spain can help you:
- If you have previously claimed the company in writing.
- If you have not used the legal procedure/ court procedure.
- If it is not a case of fraud or providing redress.
Exhausted without this amicable route, they will orient consumers on other systems of Alternative Dispute Resolution
and eventually the judicial route such as the European small claims
.
- ◦If your request or claim is against a Spanish company, check here the different out-of-court procedures and court procedures you may use.
- If your habitual residence is in another EU Member State, Norway or Iceland and the claim is against a company registered in Spain, you should contact the European Center in your country.
- If your inquiry is related to cancellations, delays, denied boarding or downgrading in air transport, you should contact AESA
.
- ◦If your inquiry is related to entities supervised by Banco de España, you should contact Banco de España
.
- If your query is related to road transportation or auxiliary and complementary activities of road transportation (including car rental), you should contact the Juntas Arbitrales del Transporte
.
- If your inquiry is related to investment services, you should contact the CNMV
.
- If your inquiry is related to service providers (for example, electricity and natural gas) that do not respect the contracting procedure and do not have the consent of the clients to carry out supplier changes, you should contact the CNMC
.
-
If your inquiry is related to insurance and pension funds, you should contact the Servicio de Reclamaciones de la Dirección General de Seguros y Fondos de Pensiones
. - If your inquiry is related to telecommunications, you should contact the Oficina de Atención al Usuario de Telecomunicaciones
.
- Si su consulta está relacionada con Protección de Datos, deberá dirigirse a la AEPD
- Si su consulta está relacionada con la Seguridad Online, deberá dirigirse a la OSI
.
- Si su consulta va dirigida a los operadores de juego de ámbito estatal, deberá dirigirse a la Dirección General de Ordenación del Juego
- Si su consulta está relacionada con alquiler de vehículos, deberá dirigirse a ECRS
Si desea presentar una reclamación contra una empresa de otro país de la UE, Islandia o Noruega, antes de dirigirla al Centro Europeo del Consumidor, es necesario reclamar en primera instancia a la empresa. Para ello, se facilitan distintos modelos de hojas de reclamaciones específicas.
