Centro Europeo del Consumidor en España

European legislation

• Regulation (EU) 2018/302  of the European Parliament and of the Council of 28 February 2018 on addressing unjustified geo-blocking and other forms of discrimination based on customers' nationality, place of residence or place of establishment within the internal market and amending Regulations (EC) No 2006/2004 and (EU) 2017/2394 and Directive 2009/22/EC

• Regulation (EU) 2017/2394  of the European Parliament and of the Council of 12 December 2017 on cooperation between national authorities responsible for the enforcement of consumer protection laws and repealing Regulation (EC) Nº 2006/2004.
• Directive 2011/83/EU  of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.
• Directive 2005/29/ EC of the European Parliament and of the Council of 11 May 2005 concerning unfair business-to-consumer commercial practices in the internal market and amending Council Directive 84/450/EEC, Directives 97/7/EC, 98/27/EC and 2002/65/EC of the European Parliament and of the Council and Regulation (EC) Nº 2006/2004 of the European Parliament and of the Council.
• Council Directive 93/13/ EEC of 5 April 1993 on unfair terms in consumer contracts.
• Directive 1999/44/ EC of the European Parliament and of the Council of 25 May 1999 on certain aspects of the sale of consumer goods and associated guarantees.
• Directive 98/6 /EC of the European Parliament and of the Council of 16 February 1998 on consumer protection in the indication of the prices of products offered to consumers.
• Directive 2006/114 /EC of the European Parliament and of the Council of 12 December 2006 concerning misleading and comparative advertising.
• Directive 2011/83 /EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, amending Council Directive 93/13/EEC and Directive 1999/44/EC of the European Parliament and of the Council and repealing Council Directive 85/577/EEC and Directive 97/7/EC of the European Parliament and of the Council.
• Directive 2009/22 /EC of the European Parliament and of the Council of 23 April 2009 on injunctions for the protection of consumers' interests.

Spanish legislation. Laws

• Law 3/2014 , of 27 March, modifying the Spanish general law for the defense of consumers and users.
• Royal Legislative Decree 1/2007 , of 16 November, approving the consolidated text of the general consumer and user protection act and other complementary laws.
• Law 44/2006 , of 29 December 2006 on improving the protection of consumers and users.
• Law 39/2002,  of 28 October, on the implementation of different European Directives in order to protect consumers and users.
• Law 59/2003,  of 19 December, on electronic signatures.
• Law 34/2002,  of 11 July, on information society and e-commerce services.
• Law 47/2002 , of 19 December 2002 on the reform of the law on regulation of the retail trade, in order to transpose the Directive 97/7/EC, on distance contracts into the Spanish judicial regime.
• Law 28/1998,  of 13 July, on instalment sales of moveable assets.
• Law 7/1996 , of 15 January 1996, on the regulation of the retail trade.
• Law 7/1998 , of 13 April 1998, on general contractual conditions.
• Law 3/1991 , of 10 January, on unfair competition.
• Law 34/1988,  of 11 November on General Advertising.

Spanish legislation. Royal Decrees

• Royal Decree 199/2010,  of 26 February, regulating the excercise of sales on rounds or non-sedentary retail trade.
• Royal Decree 231/2008  of 15 February, which regulates the Consumer Arbitration System.
• Royal Decree 894/2005 , of 22 of July, which regulates the Council of consumers and users.
• Royal Decree 1801/2003 , of 26 December, on general product safety.
• Royal Decree 1507/2000 , of 1 September 2000, which updates the catalogues of products and services of common, ordinary and generalised use or consumption and of goods of a durable nature, for the purposes of the provisions set forth in Article 2 paragraph 2 and Article 11 paragraphs 2 and 5 respectively of the General Law for the protection of consumers and users and concomitant regulations.
• Royal Decree 1828/1999 , of 3 December, which approves the regulations of the register of general conditions of the contract.
• Royal Decree 825/1990,  of 22 June, governing the right to representation, consultation and participation of consumers and users through their corresponding associations.
• Royal Decree 820/1990,  of 22 June, which prohibits the manufacture and marketing of deceptive appearance products that endanger the health or safety of consumers.
• Royal Decree 515/1989,  of 21 April on consumer protection regarding the information to be provided in the sale and rental housing.
• Royal Decree 1468/1988 , of 2 December, regulating the labeling, displaying and advertising of industrial products targeted for direct sale to consumers and users.
• Royal Decree 1945/1983,  of 22 June, regulating infringements and sanctions in matters of consumer protection and agro-food production.

AIR TRANSPORT

European legislation

• Regulation (EC) 1008/2008  of the European Parliament and of the Council of 24 September 2008 on common rules for the operation of air services in the Community. 
• Regulation (EC) 261/2004  of the European Parliament and the Council of 11 February 2004 establishing common rules on compensation and assistance to air passengers in the event of denied boarding and of cancellation and long delay of flights, and Repealing Regulation (EEC) No 295/91.
• Regulation (EC) 1107/2006  of the European Parliament and the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.
• Regulation (EC) 889/2002  of the European Parliament and of the Council of 13 May 2002 amending Council Regulation (EC) No 2027/97 on air carrier liability in the event of accidents.
• Convention for the Unification of Certain Rules for International Carriage by Air (the Montreal Convention ).
• Review of the limits of responsibility. Montreal Convention

MARITIME TRANSPORT

European legislation

• Regulation (UE) 1177/2010  of the European Parliament and of the Council concerning the rights of passengers when travelling by sea and inland waterways and amending Regulation (EC) 2006/2004.
• Regulation (EC) No 392/2009  of the European Parliament and of the Council of 23 April 2009 on the liability of carriers of passengers by sea in the event of accidents.

ROAD TRANSPORT

European legislation

•   Regulation (EU) No 181/2011  of the European Parliament and of the Council of 16 February 2011 concerning the rights of passengers in bus and coach transport and amending Regulation (EC) No 2006/2004.

RAIL TRANSPORT

European legislation

• Regulation (EC) No 1371/2007  of the European Parliament and of the Council of 23 October 2007 on rail passengers’ rights and obligations.

European legislation

• Directive (EU) 2015/2302  of the European Parliament and the Council, of 25 November 2015, on package travel and linked travel arrangements, amending Regulation (EC) 2006/2004 and Directive 2011/83/EU of the European Parliament and the Council and repealing Council Directive 90/314/EEC.

European legislation

• Directive 2008/122/ EC of the European Parliament and of the Council of 14 January 2009 on the protection of consumers in respect of certain aspects of timeshare, long-term holiday product, resale and exchange contracts.

Spanish legislation. Royal Decrees

• Royal Decree-Law 8/2012,  of 16 March, contracts for timeshare, acquisition of holiday products long-lasting, resale and exchange.

European legislation

• Commission Implementing Regulation (EU) 2016/2286  of 15 December 2016 laying down detailed rules on the application of fair use policy and on the methodology for assessing the sustainability of the abolition of retail roaming surcharges and on the application to be submitted by a roaming provider for the purposes of that assessment.
• Regulation (EU) 2015/2120  of the European Parliament and of the Council of 25 November 2015 laying down measures concerning open internet access and amending Directive 2002/22/EC on universal service and users’ rights relating to electronic communications networks and services and Regulation (EU) No 531/2012 on roaming on public mobile communications networks within the Union.

Spanish legislation. Royal decrees

• Royal Decree 899/2009,  of 22 May, which approves the charter of rights of users of electronic communications services.

European legislation

• Directive 2014/92/ EU of the European Parliament and of the Council of 23 July 2014 on the comparability of fees related to payment accounts, payment account switching and access to payment accounts with basic features.
• Regulation (EU) No 260/2012  of the European Parliament and of the Council of 14 March 2012 establishing technical and business requirements for credit transfers and direct debits in euro and amending Regulation (EC) No 924/2009.
• Directive 2008/48/ EC of the European Parliament and of the Council of 23 April 2008 on credit agreements for consumers and repealing Council Directive 87/102/EEC.

Spanish legislation. Laws

• Law 16/2011,  of 24 June, on consumer credit contracts.
• Law 22/2007,  of 11 July on the distance marketing of consumer financial services.
• Law 16/2009,  of 13 November on payment services.
• Royal Decree-Law 8/2014,  of 4 July adopting urgent measures on growth, competitiveness and efficiency.

European legislation

• Directive 2000/31/ EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market ('Directive on electronic commerce').

Spanish legislation. Laws

• Law 34/2002,  of 11 July on information society services and electronic commerce.

European legislation

• Regulation (EU) 2016/679  of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

Spanish legislation

• Organic Law 15/1999 , of 13 December, on the Protection of Personal Data.

European legislation

• Regulation (EU) 2015/2421  of the European Parliament and of the Council of 16 December 2015 amending Regulation (EC) No 861/2007 establishing a European Small Claims Procedure and Regulation (EC) No 1896/2006 creating a European order for payment procedure.
• Directive 2013/11/ EU of the European Parliament and of the Council of 21 May 2013 on alternative dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.
• Regulation (EU) No 524/2013  of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No 2006/2004 and Directive 2009/22/EC.

Spanish legislation. Laws

• Law 7/2017,  of 2 November on the implementation of the Directive 2013/11/EU of the European Parliament and the Council of 21 May 2013, on alternative dispute resolution for consumer disputes.

Spanish legislation. Royal decrees

• Royal Decree 231/2008 , of 15 February, which regulates the Consumer Arbitration System.